Last updated: June 15, 2026
At TireRyder, we understand that plans change. This policy explains how and when you can cancel a tire order and what cancellation fees may apply.
Cancelling a tire order
You may cancel your tire order at any time before it ships. To cancel, sign in to your TireRyder account and select Cancel Order from your order details, or contact our support team. The fastest way to stop an order is to reach us before it leaves the warehouse.
- Before shipment: Full refund, no cancellation fee.
- After shipment: The order can no longer be cancelled. You may return eligible items under our Refund Policy — but for a change-of-mind return the return shipping cost is your responsibility, and some items are non-returnable.
- Refusing delivery: Refusing a shipment is not a free cancellation. A refused or undeliverable order is charged freight both ways (outbound plus return), and that cost is your responsibility. This can be significant for oversized or heavy items such as large tires and wheel & tire packages.
- Special-order and custom tires: Once placed with the manufacturer or distributor, these generally cannot be cancelled and are non-returnable, except where they arrive damaged, defective, or shipped in error.
No cost to you when we're at fault. If an order is cancelled because of our error, a pricing mistake, an out-of-stock item, or a shipment that arrives damaged, you owe no cancellation or freight charges.
Installation appointments
TireRyder does not perform tire installation and does not run its own service centers. We help you locate independent third-party installers near you, but any appointment, scheduling, pricing, and cancellation terms are arranged directly between you and that shop.
- To change or cancel an installation appointment, contact the installer directly — their own cancellation, no-show, and refund terms apply.
- TireRyder does not charge installation fees and cannot refund any fees you pay to a third-party installer.
Waived cancellation fees
You will not be charged a cancellation fee if:
- The tires you ordered are out of stock or delayed beyond the original delivery window.
- TireRyder cancels the order due to a pricing error or fulfillment issue.
How refunds are issued
Refunds for cancelled orders are processed back to the original payment method within 5–10 business days. If you paid through a buy-now-pay-later provider such as Klarna, the refund is issued back through that provider, and your remaining scheduled payments are adjusted or cancelled by them under their terms.
Need help?
Believe a cancellation fee was charged in error? Contact our support team and we'll review it for you.
